Privacy Policy
Your privacy matters. This policy explains what we collect, why we collect it, and how we protect your data.
1. Information We Collect
We collect information you provide directly: name, email address, phone number, government-issued ID for KYC verification, and financial information required for transactions. We also automatically collect device data (IP address, browser type, operating system), usage data (pages visited, features used, timestamps), and blockchain transaction data associated with your account.
2. How We Use Your Information
Your information is used to: operate and maintain your account, process transactions and withdrawals, comply with regulatory and legal obligations, detect and prevent fraud or unauthorized activity, communicate service updates and security alerts, and improve platform functionality. We do not sell your personal data to third parties for marketing purposes.
3. Data Sharing & Disclosure
We may share your information with: regulated financial partners and payment processors necessary to facilitate transactions, law enforcement or government agencies when required by law or valid legal process, identity verification service providers under strict data processing agreements, and professional advisors (legal, audit) under confidentiality obligations. All third-party processors are contractually bound to protect your data.
4. Data Security & Retention
We implement industry-standard security measures including encryption at rest and in transit (TLS 1.3), multi-factor authentication, intrusion detection systems, and regular security audits. Personal data is retained for as long as your account is active and for a minimum period thereafter as required by applicable financial regulations. You may request deletion of non-regulatory data by contacting support.
5. Your Rights
Depending on your jurisdiction, you may have rights to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), object to or restrict certain processing activities, and data portability. To exercise these rights, contact our Data Protection team through the support center. We will respond within the timeframes required by applicable law.